Refund policy

Return and refund policy
At MooBoo we want every CuddleMoo to be loved, so we offer a 30-day happiness guarantee. If you’re not happy with your order, you can return it within 30 days of delivery for a full refund or an exchange. Items must be unused, clean and in their original packaging. If your order arrives damaged, faulty or incorrect, email us within 7 days of delivery with your order number and a photo, and we’ll send a replacement or refund you in full at no cost to you. To start a return, email henco.pretorius2007@gmail.com with your order number and reason for return. Once we receive and check the item, your refund will be processed to your original payment method within [7–10] business days. Return shipping costs are paid by the customer unless the item was faulty or sent in error. This policy does not affect your rights under the Consumer Protection Act.